Our Policies

Bookings & Cancellations

• All services, excluding regular polish, are guaranteed for 3 days. Repairs requested after this period may incur an additional charge.

• Online appointments are available with at least 12 hours prior to your preferred time and up to 1 months in the future.

• Last minute bookings are available via phone calls or text messages at 206-656-7878.

• You may cancel or modify your appointment without charge up to 24 hours before the scheduled start time.

• Late cancellations (less than 24 hours notice) may incur a charge of up to 100% of the scheduled service(s).

• Failure to cancel or attend a scheduled appointment may result in a "No Show" charge of up to 100% of the scheduled service(s).

• Late cancellations and no show charges must be paid in full prior to booking your next appointment.

• Appointments booked within the 24-hour period are also subject to the cancellation policies mentioned above.

• As a courtesy, appointment confirmation messages are sent via SMS and email between 24-48 hours before appointments. Failure to respond may result in your appointment slot being given to another client.

• To modify or view your existing appointments, go here: View/Modify. The link is also on the bottom of your confirmation email.

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Arrival Time

• To ensure you receive the attention you deserve, please arrive at least 10 minutes before your scheduled appointment time.

We understand that unexpected situations may occur, leading to occasional delays. Although we cannot guarantee your original appointment time, we will do our best to accommodate you on the same day or offer an alternative slot, based on availability.

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Nail Designs

To ensure accurate appointment scheduling, please remember to add nail design service when booking an appointment. If you prefer, you can also notify us via phone call or text message to add nail design to your appointment. Please be aware that nail design requests made on the day of your visit, without prior notification, are subject to availability.

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Gift Cards & Vouchers

• Yamada Nail Atelier gift cards and vouchers are valid for one year from the date of purchase.

• Treat them as you would with cash, as lost or stolen cards cannot be replaced.

• Our gift cards cannot be used to book appointments when a credit card is required.

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Zero Tolerance

As licensed professionals, we adhere to a strict code of ethics to ensure a safe environment for ourselves and our valued Clients. At Yamada Nail Atelier, we have a zero tolerance policy for any form of hate speech or misconduct. This means we reserve the right to refuse service to anyone, without refund, at any time.

Misconduct or behavior that violates this policy includes, but is not limited to, the use of drugs or alcohol, making sexual comments or remarks, engaging in racism, making threats, committing acts of violence, harassment, or displaying disruptive, abusive behavior or language that we deem inappropriate.

If you engage in any behavior that makes our team members or other Clients feel uncomfortable or unsafe, you may be asked to leave the premises immediately, without warning and without refund.

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Privacy

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At Yamada Nail Atelier, we are dedicated to safeguarding your privacy. This policy explains how we handle your information in relation to SMS (Short Message Service) messaging through 10DLC, ensuring effective communication between our staff and clients.

Information We Collect
When you opt-in to receive SMS messages from us, we collect the following types of information:

• Personal Information:
  Name
  Phone number
  Email address (if provided)
  

• Message Data:
  Content of SMS messages sent and received
  Delivery status of SMS messages
  Interaction data related to SMS messages

How We Use Your Information
We use this information strictly for:

• Managing appointments, including:
  Appointment reminders
  Appointment confirmations
  Responding to inquiries
  

• Marketing purposes, including:
  Sales and promotions announcements
  Sending other important announcements or messages if necessary
  
  

Sharing Your Information
We do not share, sell, or disclose your information to third parties except:

• Service Providers: Trusted third-party service providers assisting us in operating our SMS and marketing services, who are bound to maintain the confidentiality and security of your information.

Security of Your Information
While we take reasonable measures to protect your information from unauthorized access, alteration, or destruction, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights and Choices
You have the right to:

• Opt-Out: Stop receiving SMS messages by replying "STOP" to any message or contacting us at (206) 656-7878.

• Access and Correction: Request access to or correction of your personal information by contacting us at (206) 656-7878.

Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will be effective upon posting on our website. Please review this policy periodically for any changes.


Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please reach out to us at (206) 656-7878.

Last updated: July 3, 2024

Reviews & Feedbacks

If your experience didn't meet your expectations, please don't hesitate to reach call/text us at 206-656-7878. We genuinely value all feedback as it assists us in improving and evolving our business. Your direct communication allows us the opportunity to address any concerns and ensure your satisfaction.

We politely request that our valued Clients refrain from posting reviews, whether positive or negative, on Yelp. We've observed that Yelp has a track record of exploiting small businesses, tolerating racism within their organization, and safeguarding racist users and establishments on their platform. Instead, we encourage you to share your feedback on Google.

Thank you for your understanding and continued support!

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